We are only able to help people who are referred to our service at present so if you are currently homeless we recommend contacting a local organisation that could help you practically. We also recommend approaching your Local Authority who are legally obliged to give advice and work with you to draw up a 'Personal Housing Plan' to help you find somewhere to live. The national charity Crisis have produced a helpful one page guide to what should happen when you approach your council that you can access here: Applying to your council as homeless
Crisis have Christmas helpline until 4th Jan (9.30am - 7.30pm): 0800 520 0606
If you are rough sleeping you can contact streetlink on 0300 500 0914 or at streetlink.org.uk . You could also use local homeless day centres or soup kitchens. See nextmeal.co.uk for details of local sources of help in London and homeless.org.uk for organisations in the whole of England.
Where is a local day centre in London?
What to do if you think you could become homeless:
If you think you are about to be become homeless you can approach local authority housing options to ask them to draw up a personal housing plan under the Homelessness Reduction Act. The national charity Crisis have produced a helpful one page guide to what should happen that you can access here: Threatened with Homelessness
For specialist housing advice we recommend contacting Shelter at shelter.org.uk or on 0808 800 4444.
Being referred to Two Step:
We have referral relationships with many night shelters, day centres and local authority projects so they may refer you to our service if they work with us and think we would be able to help you. Due to our limited capacity and funding, we can only accept referrals from partner organisations at present. To find out about referrals to Two Step click here: referral partners.
If you are referred to us, a staff member will contact you to check suitability, give advice and arrange an appointment with our assessment team if appropriate. All our staff are currently working remotely due to COVID, so all appointments are telephone appointments.